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Mark Maltby's

Excellent Customer Service Hints and Tips

Mark Customer Service Consultant from the Academy provides us with some valuable tips on how to deliver excellent Customer Service

What is my Role? Why do we work

 

Bad Service: Attitude vs. Behaviour

                                                                                 

Excellent Service Procedures: Excellent Customer service needs to be designed

 

 

Excellent Service Behaviour: Listening Skills – Game
                                                                              

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News

14/05/2012
Radio campaign launched to encourage world-class customer service ‘ahead of the Games’
The People 1st Training Company has launched a pre-Olympic radio advertising campaign on LBC&nbs... read more

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PACE Conference & Exhibition 2012
21/03/2012
Hilton Blackpool, North Promenade, Blackpool, FY1 2JQ
3 days
Who should attend?... read more
Smiles of Britain - Luke Thomas 2009 Winner

Luke Thomas 2009 Winner
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