World Class Customer Service Professionals Course
Invest in the people who represent your business everyday!
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The World Class Customer Service Professionals Course is not just another course; it is an interactive, stimulating and engaging training experience. Delegates will experience a journey of personal development and understanding of Customer Service. This engaging course includes; interactive games, debates and role reversal to bring the learning experience to life.
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Professionals Course includes:
- What makes companies successful?
- How to deliver your role effectively?
- How to exceed customer expectations?
- How to create customer loyalty?
- How to improve characteristics and cost of Bad Service?
- Discover why you are fundamental to the success of the business
- Discover the effects of behavior and attitude
- How to implement Excellent Customer Service
- Procedures: Addressing technical skills, product knowledge,
organisational aspects and customer expectations at a personal and
professional level.
- Behaviors: Addressing communication skills, complaint handling,
knowing your customer, selling techniques and friendliness |
Interactive Learning Techniques Include:
- Debates Question time
- Become the facilitator
- Life Experiences
- Role play
- Games
- Scenarios |
Take a look Mark Maltby valuable TIPS on how to deliver excellent World Class Customer Service
“The percentage increase in sales since the course is 85%. Even colleagues have asked me what I do differently.”
Godwin Bright Mensah Delaware North – Emirates Stadium
Graduates of the World Class Customer Service Professionals Course