Customer Service

Mystery Visitor

Measure and Benchmark your Customer Service
Customer Insight, Benchmarking & Celebration

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“We reported 9% L4L growth last year, understanding what our customers "want" is at the heart of what we strive to do– we have to know that the service, product & environment we deliver excites & entices. ”
Tim Bacon MD Living Ventures

Only £195 ex VAT plus reimbursements for 3 visits or bespoke packages to suit your needs. Call: 01225 470999 or visit: www.hospitalitybenchmark.com

The Hospitality Benchmark programme is a unique Mystery Visitor programme that provides customer insight, which allows you to benchmark your business by sites, sector and against industry.

The Package Includes:

No set up costs
The fixed benchmark questions
6 questions of your choice
In-built Customer Loyalty (aka Net Promoter) scores
Carried out by registered assessors from our partner the Mystery Dining Company
Benchmark against the industry
Exclusive “thought leadership” reports unpicking the latest data
Online access to results

We believe in excellence and always celebrate the best out there- we never name and shame scores below the industry benchmark.

How does it work?
Once we’ve got to know your business and agreed the best way to gain the most insightful feedback, our trained assessors anonymously visit your site(s) and complete a questionnaire. This contains our 10 set benchmark questions as well as custom questions you pick that are specific to your business.

The benchmark focuses on four key question groups- developed on research based on what your customers need and want. See what you can do to make their experience better and up your competitive advantage!

Measure the factors influencing your customers- what is front of mind when customers pick you or you competitors?

Celebrating Excellence

Are you the best in your sector?

100% scorers

Does your service create Customer Loyalty?

We believe in celebrating your hard work in delivering excellent customer service and shining the light on your successes through, social media praise, features on our websites and positive PR.

Customer Loyalty
Grow your business through creating raving fans who want to promote you at every possible chance, acting as your agent or promoter.
This excellence rating often called a 'Net Promoter' Score originates from Harvard University and is used by many of the largest companies as the measure of their success at wowing customers. Measure yours today and sign up at: www.hospitalitybenchmark.com

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