Management & Leadership

Disney Institute Seminars

Disney Institute Seminars
Millennium Gloucester Hotel, London

Disney’s Approach to Leadership Excellence
13th & 16th September 2010

WHAT YOU WILL LEARN

• Discover leadership strategies and best practices that can be adapted to any organization.
• Explore the Disney methods for leadership development.
• Learn how accountability is needed to align organizational values and individual leadership values and behaviors.

Disney’s Approach to Quality Service
14th & 16th September 2010

WHAT YOU WILL LEARN

• Increased understanding of the Disney definition of quality service.
• Ability to share the value of research Disney employs to gain understanding of Guests.
• Experience the processes Disney uses to design and implement quality standards.
• Discover three quality service delivery systems.

Disney’s Approach to Inspiring Creativity & Brand Loyalty
15th September 2010

WHAT YOU WILL LEARN

• Analyze the working definition of "organizational creativity" as it applies to the success of any organization.
• Discover the four key components of the organizational creativity model: organizational identity, collaborative culture, structural systems, and the leader.
• Examine the best practices of Disney in each of the four components.

• Gain awareness of Disney-tested practices and principles that build brand loyalty.
• Discover the strategic process towards producing brand loyalty.
• Develop the tactics needed for building:  Relationships, Repeat business, A sustainable competitive advantage.

For more information or to book onto the programs please visit www.excellencefound-disney.co.uk or contact Christine Martin on christine@peach-factory.com or call 07810 884100.

The National Skills Academy, Hospitality is proud to work closely with the Disney Institute to provide excellence to the hospitality sector.

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